Frequently Asked Questions

1. How can I place an order?

Select the product you would like to purchase, add it to your shopping cart, and complete the checkout process.

You will receive an order confirmation after your order has been successfully placed.

Orders are generally processed within 1–3 business days.

Standard shipping generally takes 3–7 business days after processing.

Actual delivery times may vary depending on the carrier and destination.

Yes. When tracking information is available, it will be provided after your order has shipped.

You may request cancellation before your order has been processed or shipped.

Please contact us as soon as possible.

Eligible products can generally be returned within 30 days of delivery.

Please review our Refund & Return Policy for complete requirements.

For returns due to customer preference, the customer is generally responsible for return shipping costs.

If an item is damaged, defective, or incorrectly shipped, we will cover reasonable return shipping costs after verification.

Approved refunds are generally processed within 5–10 business days after the returned product has been received and approved.

Your bank or payment provider may require additional time to post the refund.

Contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos of the product and packaging.

We will review the issue and provide an appropriate resolution.

Please contact us as soon as possible with your order number and photos of the product you received.

We will review the issue and assist you with a replacement or refund where applicable.

You can contact us at:

16300 S. Fern Avenue,
Chino, CA 91708
United States

Phone: 1-855-427-5127
Email: [email protected]

Business Hours: Monday–Friday, 9:00 AM–5:00 PM